These General Conditions of Sale are those of PUIFORCAT, a simplified joint-stock company, with its registered office at 48 avenue Gabriel, 75008 Paris, France, registered with the Paris Trade and Companies Register under number 535 205 157, with Siret number 535 205 157 00014 and intra-community VAT number FR91 535 205 157. Its telephone number is: +33 (0) 1 45 63 10 10.
The purchase of products offered on the website www.puiforcat.com (hereinafter referred to as the “Site”) is subject to these General Conditions of Sale (hereinafter the “General Conditions of Sale”).
Puiforcat products are exclusively intended to be sold to final consumers who are natural or legal persons, excluding any resellers or intermediaries acting on behalf of resellers. Hence, the customer states that he is acting as a final consumer and that he has no intention of reselling Puiforcat products for commercial purposes.
PUIFORCAT may update these General Conditions of Sale at any time. You may read the current version of the General Conditions of Sale at any time by clicking on the “General Conditions of Sale” link. The General Conditions of Sale in effect at the time of the sale are those that apply to you.
The Site allows you to order immediately from PUIFORCAT a selection of products under the Puiforcat brand (hereinafter the “Products”) online via the Internet for delivery in countries included in the list under “DELIVERY AREA”.
You may also order by telephone on +33 (0)1 45 63 10 10, Monday to Friday (excluding public holidays), from 10.30 am to 6.30 pm.
The Site does not allow special orders to be placed, consisting notably in the creation of a Product that is not or is no longer part of the Puiforcat collection, or the adaptation or personalisation of a Product from the Puiforcat collections, and the manufacture of such by PUIFORCAT. These General Conditions of Sale will therefore not apply to special orders. For all special orders, please contact our Customer Services department by clicking the “CONTACT” link or by telephone on +33 (0)1 45 63 10 10, Monday to Friday (excluding public holidays), from 10.00 am to 7.00 pm.
The Products and prices that we offer are valid as long as they are visible on the Site, within the limit of available stock. Errors or changes may arise exceptionally, in particular in the case of simultaneous orders of the same Product by several customers. In the event that a Product is unavailable after placing your order, we will inform you by email or by telephone as soon as possible, offering you the option to order another Product presented on the Site as a replacement, or to cancel your order.
PUIFORCAT will not be held liable for any Products being out of stock or unavailable for orders not yet accepted by PUIFORCAT.
PUIFORCAT reserves the right to change the Products offered on the Site at any time and without notice. In order to ensure better service quality and availability of our Products for all customers on the Site, PUIFORCAT reserves the right to limit the quantity of Products that may be purchased by a single Customer, in compliance with the relevant provisions and in particular those of Article L122-1 of the French Consumer Code.
At any time, you may:
- add Products to your selection by clicking “Add to basket”;
- review the Products selected by clicking “View basket”;
- delete a Product from your shopping basket, by clicking the trash icon;
- change your selection;
- click on the “Continue shopping” icon to continue browsing and to select other Products.
For each Product selected on the Site, a presentation page will automatically be displayed with a photo of the Product, its colours and references, the selected quantity, its unit price and the subtotal of the selection. You may add the Product to your selection by clicking “Add to basket”. You may check your selection of Products at any time by hovering over or clicking the “Shopping basket” icon at the top right of the page. You will then be able to:
- obtain a summary of the Products selected;
- view delivery and returns information as well as all accepted payment methods;
- choose the delivery country and the delivery method that you prefer. This will calculate the total delivery charges and therefore the total amount that you will pay. The delivery area and charges may, however, be changed afterwards if desired. The total amount will be updated to reflect this;
- continue with your selection by clicking “Continue your shopping”.
You should carefully check the accuracy of your selection prior to confirming your order. Despite all efforts made to ensure that the colour and the pattern of Products for which photos are displayed on the Site are fair representations of the original Products, variations may occur, in particular due to the technical limitations for rendering colours on computer equipment. As a result, PUIFORCAT will not be held liable for errors or unsubstantial inaccuracies of photographs or graphic representations of the Products appearing on the Site. Of course, for any questions regarding Products, you may contact our Customer Services department by clicking the “CONTACT” link.
After selecting the Product(s), click on “Order” to start the order process.
If you already have a customer account, you must identify yourself at this stage by entering your password.
If you do not yet have a customer account, you will be asked to create one by confirming your email address and creating a password at the time of identification.
Your login ID and passwords are strictly personal. You therefore agree to keep them securely and never to communicate them to a third party. PUIFORCAT shall in no event be held liable for any loss, theft or fraudulent use of your customer account. You agree to inform PUIFORCAT of this immediately if this occurs.
By creating your account, you can:
- track your orders and view your order history;
- save your favourite Products to a wish list;
- save, add or change your billing and delivery address for future orders;
- manage your subscription to the PUIFORCAT newsletter;
- update your personal information.
Your account may be deactivated at any time. Simply send an email to Customer Services by clicking the “CONTACT” link. After deactivating your account, you are free to create a new account at any time.
The data recorded by the Site will serve as proof of all transactions made between PUIFORCAT and its customers. In the event of a dispute between PUIFORCAT and one of its customers concerning a transaction conducted on the Site, the data recorded by PUIFORCAT is considered valid proof of the content of the transaction.
For a gift order, you may include a greeting card with a maximum of four hundred (400) characters and an invoice with no price indicated.
Once you have logged in, you must enter all exact and complete information necessary concerning your delivery and billing address so that your order can be despatched. The information required must include: title, first name, surname, telephone, despatch country, delivery address and billing address. You hereby authorise PUIFORCAT to disclose any information necessary for purposes related to billing, transport and delivery of the Products ordered on the Site. Once this step is complete, you should then click on “Continue”.
For further information concerning payment terms, please refer to the Article below “PRICE – PAYMENT METHODS”.
Once this has been completed, your order will be transmitted to PUIFORCAT for processing.
PUIFORCAT reserves the right to refuse an order from a customer with whom it has a dispute regarding a previous order, or if PUIFORCAT reasonably considers that said customer has breached these General Conditions of Sale and Use or that they are engaged in fraudulent activity, or on any other legitimate grounds.
A summary of your order will be sent to you by email. The total amount of the order will appear on order confirmation, together with information regarding the cost and delivery deadline, as well as the basic characteristics, quantity and prices of Products purchased. We recommend that you keep this order confirmation in electronic format.
Pursuant to Article L. 134-2 of the Consumer Code, when an order involves an amount equal to or greater than 120 euros, PUIFORCAT will retain an electronic written record of the contract concluded between PUIFORCAT and the customer from the day of conclusion of the contract up until the delivery date of the item and for a ten-year period following this (pursuant to Decree 2005-137 of 16 February 2005). You may access this document at any time, upon request made to PUIFORCAT at: email@example.com, providing proof of your identity.
Product prices are indicated in Euros, inclusive of all taxes. Except where a refund has been made (i) in exchange for a return or for (ii) lack of conformity and hidden defects, PUIFORCAT will not refund the VAT applied on purchases made on the Site (even where the purchaser, following receipt, has sent on the Products to a country outside the European Union). The total cost of your order includes the delivery charges applicable to the option chosen (see the Article on “DELIVERY CHARGES” hereafter).
PUIFORCAT reserves the right to change the prices of Products offered on the Site at any time and without notice. Products are invoiced based on prices displayed on the Site when you place your order, subject to their availability at that moment.
All orders are payable in euros and must be paid immediately upon placing your order. Should certain Products be unavailable (cf. “PRODUCT AVAILABILITY”), only the price and delivery charges applicable to the Products available will be debited. Accepted debit and credit cards are: MasterCard®, Visa®, American Express®. Your order will not be despatched until your payment method has been verified and authorisation to debit your card has been received.
Your debit or credit card will only be debited at the time of despatch of your order. Should certain Products ordered be unavailable (cf. “PRODUCT AVAILABILITY”), only the price and delivery charges applicable to the Products available will be debited.
Credits to customers issued by PUIFORCAT shops or by shops selling PUIFORCAT Products or gift cards issued by PUIFORCAT shops or by shops selling Puiforcat Products cannot be used to purchase Products available on the Site.
All Products ordered will remain the property of PUIFORCAT until it has received full payment of the order total.
However, you assume all risk (in particular loss, theft or damage) for the Products delivered from the time that they are delivered to the address indicated on the order.
Products purchased on the Site can only be delivered to the following countries:
- Spain (excluding the Canary Islands)
- Mainland France, including Corsica
- The Netherlands (excluding the Netherlands Antilles and Aruba)
- Portugal (see “Delivery Area”)
- United Kingdom
It is not possible to place an order for a delivery address located outside of this Delivery Area.
Products will be shipped to the delivery address that you indicated during the order process.
For security reasons, PUIFORCAT will not process any order where a general delivery, post office box or Cedex address has been provided.
Delivery costs are calculated based on the amount of your order and the delivery country.
- CHARGES = Total x Country + Cost – Total
Total: Total price of the items in the basket
Country: Multiplier determined by the delivery country
Cost: Cost determined by the price bracket
From €0 to €500: €15
From €500.01 to €1,999.99: €25
From €2,000: €0
United Kingdom: 1.11
All other European countries: 1
|| 0 - 500
|| 500.01 - 1999.99
|United Kingdom||15 - 70||80 - 245
||220 and over
|Switzerland||15 - 30||40 - 85
||60 and over
| Other European country
For an order of €200 delivered to the United Kingdom: 200 x 1.11 + 15 – 200 = €37 in delivery charges
For an order of €750 delivered to Switzerland: 750 x 1.03 + 25 – 750 = €47.50 in delivery charges
For an order of €5,000 delivered to France: 5,000 x 1 + 0 = €0, free delivery
When you place your order, you will be informed of the delivery times (as well as the corresponding delivery costs) for the Products purchased and the delivery country selected.
This amount will also be payable in addition to the price of the Products purchased.
All orders for products in silver, solid steel and/or cleaning products will be delivered within ten (10) working days. All orders for products in solid silver will be delivered within eighteen (18) working days.
PUIFORCAT nevertheless reserves the right to stagger deliveries. Payment from your debit or credit card will also be similarly staggered to correspond to the price of the Products delivered. Delivery charges will only be invoiced for a single shipment and in accordance with the information on your order summary.
Saturday, Sunday and public holidays are not working days.
Our Customer Services department must be notified of any late or non-delivery that exceeds the delivery times specified in the Article entitled “DELIVERY TIMES” as soon as possible. Any claims made after thirty (30) calendar days following your order confirmation date will not be considered.
If the delivery deadline provided to you is not respected, you may cancel the order by email or recorded letter to the following address: PUIFORCAT – Service puiforcat.com, 21 rue Baurepaire, 93500 Pantin, France.
PUIFORCAT will then be obliged to refund to you all amounts paid, no later than fourteen (14) days following the termination date of the sales contract. Nevertheless, should you receive the Product after using this option, you must return it according to the returns procedure specified in “RETURNS – EXCHANGES – REFUNDS” hereafter.
You must check the compliance of the Products purchased at the time of delivery and indicate on the delivery note if possible, in the form of a handwritten notice bearing your signature, any anomalies observed (parcel opened, Product damaged, etc.).
You must then contact Customer Services by email by clicking the “CONTACT” button or by telephone on +33 (0)1 45 63 10 10. Should any Products purchased be non-compliant or are not to your complete satisfaction, you may return them or request an exchange or refund under the conditions provided under “RETURNS – EXCHANGES – REFUNDS”.
You have a legal right to return that you may exercise under the conditions set out in Articles L.121-21, L.121-21-1 and L.121-21-8 of the Consumer Code, where you meet the conditions of these provisions, with no requirement to justify this or pay any penalties. The legal returns period is fourteen (14) clear days from receipt of the Product.
However, PUIFORCAT’s general returns policy is more favourable as it allows you to return your items for a period of up to thirty (30) days from the delivery date of the Products, without having to provide justification and with no penalty payable. After this period, you may no longer exercise your right to return.
To exercise your right to return, you must send either (i) the duly completed return form, or (ii) any other clear and unequivocal declaration expressing your desire to return the items, within thirty (30) days, to the following address: PUIFORCAT – Service puiforcat.com, 21 rue Baurepaire, 93500 Pantin, France.
The Products must be returned under the conditions specified in “RETURNS – EXCHANGES – REFUNDS”, either (i) at the same time as the notice of your decision to return the items, or (ii) within fourteen (14) days of notice of your decision.
Pursuant to Article L121-21-8 of the Consumer Code, you cannot exercise your right to return:
- for orders of Products with personalised markings;
- for orders of Products in solid silver that are doubly punched and intended for Switzerland;
- for orders of Products where these have been opened after delivery, for hygiene reasons.
Within the framework of your right to return items or in the event of the non-conformity of the Product, you may return the Product(s) purchased by requesting an exchange or refund under the conditions specified under “RETURNS – EXCHANGES – REFUNDS”.
Within the framework of your right to return items, the Products must be returned with their original purchase invoice, or a copy of this for partial returns, in their origin condition and packaging, to the following address: PUIFORCAT – Service puiforcat.com, 21 rue Baurepaire, 93500 Pantin, France.
For gifts ordered from the Site, third-party beneficiaries may exclusively exchange the Products using the Site’s return procedure. As a result, only the customer that purchased the gift may request the refund within the framework of the right to return (as only the bank account of the person ordering the product can be credited).
The Product may only be exchanged for a Product of an equivalent or greater value (with the difference being paid by the third-party beneficiary) as required.
In the event of an exchange request, you may return your items in exchange for a refund for any Product ordered on the Site within thirty (30) days of the delivery date. You must specify in the Product(s) field what you would like to receive in exchange for your order.
If the amount of the replacement Product(s) selected has/have a value greater than the amount of the returned Product(s), you must pay the price difference in accordance with these General Conditions of Sale.
If the amount of the selected replacement Product(s) has/have a value less than the amount of the returned Product(s), PUIFORCAT will refund the price difference to you (for gift items, only the customer that purchased the gift may request the refund and have their bank account credited), in accordance with these General Conditions of Sale.
For exchanges, delivery charges for the initial delivery will be refunded but delivery charges for the second shipment will be payable.
For refund requests, you may submit a refund request for any Product ordered on the Site returned within thirty (30) days of the delivery date. Products must be returned in their original condition and packaging. PUIFORCAT will ensure that the refund is made within fourteen (14) days of either (i) receipt of proof of despatch of the Product(s), or (ii) receipt of the Product(s), the date considered being the first of these events. The refund, including standard delivery charges of the initial order, will then be issued using the same payment method used for the initial order.
Do note, however, that your Bank may apply an additional period for the refund.
Under no circumstances will electronic credit that can be used on the Site be issued, and the Site will not issue customer credit to be used in a PUIFORCAT shop.
For refund requests made within the framework of the right to return, delivery charges will be fully refunded to you.
For exchanges or refunds, shipping charges incurred in returning the Products will be refunded to you unless the return is justified by the non-conformity of the Products delivered (wrong Product, damaged Product, etc.).
PUIFORCAT will not be responsible for any loss, delivery to the wrong address or delay in the delivery of a Product that you wish to return to the Site, such that you assume all transport risks that you choose and initiate.
We do not currently offer Site exchanges or refunds for Products purchased in Puiforcat shops.
Puiforcat shops do not offer refunds or exchanges for Products purchased on the Site. Under no circumstances will it be possible to credit your bank card. In order to make a refund request for a Product purchased on the Site by exercising your right to return, you must follow the procedure in the preceding paragraph, “On the Site”.
The Products sold on the Site are subject to legal warranty requirements pursuant to Articles L211-4 to L211-13 of the French Consumer Code as well as Articles 1641 and 1648 of the Civil Code, excluding all other warranties:
PUIFORCAT will deliver an item to the customer that is in compliance with the contract and free of conformity defects upon delivery, in that the item shall be suitable for the use generally expected of such an item and that it displays the characteristics indicated at the time of the sale. PUIFORCAT will be liable for any lack of conformity resulting from the packaging, assembly instructions or installation where the latter is responsible for such under the contract or has been conducted under its responsibility. This warranty will apply solely if the customer so requests within two (2) years following delivery. Any lack of conformity appearing within 6 months (time limit legally extended to twenty-four (24) months as of 18 March 2016) from delivery is presumed to have existed at the time of delivery, unless proven otherwise.
You may choose between repair or replacement of the Product unless one of these choices gives rise to a clearly disproportionate cost for PUIFORCAT. If repair or replacement of the Product is impossible, you may return the Product and have the price paid refunded, or you may keep the Product and have a part of the price refunded, unless the lack of conformity is minor. There is no charge to you for the return, replacement or refund of the Product and this shall not act as a barrier to compensation for any damages to which you may be entitled.
PUIFORCAT will deliver to the customer an item free of hidden defects that would make it unsuitable for its intended use, or that reduce its use to such an extent that the purchaser would not have purchased it, or would only have purchased it at a lesser price, had he/she been aware of them. This warranty shall apply solely if the customer makes such a request within two (2) years of discovering such a defect. In the event of a hidden defect, you may choose between returning the Product or having the price and expenses incurred by the sale refunded or keeping the Product and having part of the price refunded to you. In any case, it is up to the customer to prove that the warranty conditions have been duly met.
In the event of a lack of conformity and hidden defects, Products must be returned to us at the following address: PUIFORCAT – Service puiforcat.com, 21 rue Baurepaire, 93500 Pantin, France.
Our after-sales service is available for all technically reparable Products.
Please contact our Customer Services department for all repairs by clicking on the “CONTACT” link or by telephone on +33 (0)1 45 63 10 10, Monday to Friday (excluding public holidays), from 10.00 am to 7.00 pm.
In accordance with Article L111-3(1) of the French Consumer Code, PUIFORCAT confirms that there is no guaranteed period of availability for spare parts that are essential to the use of the Products. PUIFORCAT shall nevertheless make every effort to satisfy its Customers in the event of a request for one or more spare parts.
PUIFORCAT will in no event be held liable for any damage that does not result from a breach of any one of PUIFORCAT’s obligations.
These General Conditions of Sale are governed and interpreted in accordance with French law. However, pursuant to Regulation EC 593/2008 of 17 June 2008, these General Conditions of Sale shall not preclude compliance by PUIFORCAT with a provision more favourable to the customer that cannot be derogated from by agreement, under the law of where the customer usually resides. These General Conditions of Sale are written in English.
In the event of a dispute related to the execution of an order, you may refer to a conventional mediation procedure or any other alternative dispute resolution procedure.
Notwithstanding the foregoing, in the event of a dispute, pursuant to Regulation 44/2001 of 22 December 2000:
- vyou may apply to either the courts of the place where you are domiciled, or to the French courts;
- PUIFORCAT may refer the matter to the court of the place where you are domiciled.
The Site is published and administered by PUIFORCAT.
The use of the Site and purchases of Products offered on the Site are subject to these general conditions of use of the Site (hereinafter the “General Conditions of Use”). By using the Site, you acknowledge having read, understood and accepted these General Conditions of Use without reservation. Likewise, by using the Site, you acknowledge the provisions regarding privacy on the Site (see “SECURITY AND PRIVACY” below).
The Site is not intended for minors.
All elements (drawings, models, illustrations, images, sound effects, texts, logos, brands, etc.) comprising the Site are the exclusive property of PUIFORCAT. Except for those exemptions expressly specified in the General Conditions of Use, you are prohibited from reproducing in whole or in part, by any process whatsoever, distributing, publishing, transmitting, changing or selling all or part of the Site content, or creating works derived from it.
The “Puiforcat” brand, as well as the corresponding figurative trademark, and all others brands and logos related to PUIFORCAT, that are displayed on the Site, whether registered or not, as well as the domain name “puiforcat.com” are and shall remain the exclusive property of PUIFORCAT. Any reproduction, distribution, transmission, modification or use of these trademarks without the prior written consent of PUIFORCAT, for any reason whatsoever, is prohibited.
You are prohibited from deleting any notice of copyright, trademark or other exclusive rights of the Site or any content featuring on the Site. You may make a single copy of the Internet pages published on the Site for your private, personal and non-commercial use, provided that all copies of said Internet pages retain all notices of copyright and exclusive rights featuring thereon.
The Site may contain links to third-party sites that PUIFORCAT does not publish or control. Such links are provided solely for users’ convenience; they cannot and must not be interpreted as an express or implied approval of these sites, their content, or of any Product or service that they offer.
You must not create a link to the Site without the express written authorisation of PUIFORCAT.
PUIFORCAT will in no event be held liable towards you or a third party for any indirect, incidental, special or consequential damage, including but not limited to any loss of profit or other indirect loss resulting from your use of the Site or your inability to use it. This limitation of liability shall apply to the fullest extent permitted by law.
PUIFORCAT cannot warrant nor can it affirm:
- that the Site is free of viruses, data overwriting programs, Trojan horses or other data destruction devices;
- that the information contained on the Site is accurate, complete or up-to-date.
The Site may contain technical inaccuracies or other errors. PUIFORCAT cannot guarantee that said errors will be corrected. The Site and its contents are presented as is and are subject to availability. PUIFORCAT expressly excludes any form of warranty, and in particular, any implied warranty pertaining to the normal conditions of use of the Site or the Site’s normal usage capacity or for any specific use, in its capacity or in observance of all legal provisions. This limitation of liability shall apply to the fullest extent permitted by law.
These General Conditions of Use are governed and interpreted in accordance with French law, pursuant to Regulation (EC) No. 593/2008 of 17 June 2008. These General Conditions of Use are written in French.
In the event of a dispute related to the execution of an order, you may refer to a conventional mediation procedure or any other alternative dispute resolution procedure. In the event of a dispute, in accordance with the provisions of Regulation (EC) No. 44/2001 of 22 December 2000:
- You may refer the matter either to the court where you are domiciled, or to the French courts.
- PUIFORCAT may refer the matter to the court where you are domiciled.
PUIFORCAT reserves the right to obtain orders or injunctions to defend its rights hereunder.